STATUS OF YOUR ORDER
Upon registration of your order, you will receive an email from LA MAISON CLAYTON SHAGAL with the details of your order and confirmation that it is now being processed. Once the package is ready to be shipped, you will receive an email confirmation with a link to track the package with the carrier. By clicking on that link you will be redirected to the carrier's website, where you will be able to follow the delivery of your order.
LA MAISON CLAYTON SHAGAL offers free samples with all orders. You will receive 1-3 samples per order, chosen by our skin care specialists, depending on the availability and quantity of items ordered.
Promotional offers and Price
Our commercial and promotional offers are limited to Canada and the United States.
Prices on this Website are shown in $CAD or $US excluding tax and handling/shipping fees (see delivery conditions), and may vary at any time, with the understanding that the products ordered are invoiced at the price prevailing at the time of the order.
Clayton Shagal products are subject to sales taxes, applicable in accordance with the Laws in force under the province or state identified as the delivery address of the order.
Our promotional offers are only valid within the validity period of the offer in question.
Validation of the transaction
When you place the order, you will need to specify your phone number, your exact mailing address* and your email. By confirming your order, you declare that you accept it, as well as all of the terms and conditions of sale, fully and without any reservation. Your order will then be forwarded to our Customer service for processing.
*Any additional delivery costs due to an error or an invalid mailing address indicated at the time of the order will be automatically charged on the customer's credit card.
Advice or other product information
If you would like recommendations on which Clayton Shagal products to use or how to optimize them or your home care routine, you can consult MY KIT, contact us. For a thorough assessment of your skin we recommend you to contact one of our partner institute specialized in skin care.
We also invite you to consult the description of each product to find out the characteristics as well as our section Main allergen Guide and the section Notice consumers. In case of uncertainty or if you would like further information, do not hesitate to contact our Customer service.
- Orders are processed within 1 to 2 business days (excluding weekends and holidays) after they are received. Orders placed on Saturday or Sunday will be presumed to have been received on the next business day. (Due to COVID-19, we are temporarily adjusting our processing time from 1 to 4 business days.)
- Orders will be processed on business days only (Monday to Friday, excluding statutory holidays).
- If we cannot complete your order, you will be notified by email within 1 to 2 business days. (Due to COVID-19, additional time is possible but we will make sure to contact you as soon as possible.)
LA MAISON CLAYTON SHAGAL Accepts Visa, Mastercard and American Express credit cards and in the U.S. only we also accept Discover, JCB Diners, Club China, and UnionPay credit and debit cards.
Your credit card will be charged upon placing your order. All orders are subject to prior bank authorization. Only orders authorized by a bank will be processed.
The online payment by credit card offered is fully secured by our partner Stripe. The information submitted when placing your order is automatically encrypted as an electronic "token" then used to debit the purchase on your account. The "Token" is only valid for a period of 5 minutes which protects your banking information. If you do not wish to enter your banking information online, your can place your order by phone by contacting 1-877-CLAYTON (252-9866). Our Customer service is available Monday to Friday, from 8:30 a.m. to 4:30 p.m. (ET).
Order outside Canada or U.S. states
claytonshagal.com is currently unable to accept orders that are invoiced or delivered outside of Canada or continental U.S. states. In this case, please contact one of our partners or contact us by email so that we can help you process your request.
Cancellation/modification of submitted orders
Unfortunately, we are not able to cancel orders or change them once they are placed on the website. For any questions or requests, please contact our Customer service at 1-877-CLAYTON (252-9866), Monday to Friday, from 8:30 a.m. to 4:30 p.m. (ET), and we will do our best to respond to your request.
LA MAISON CLAYTON SHAGAL reserves the right, at its sole discretion, to cancel, modify or limit the quantity of products on certain orders at any time, whether or not this order has been confirmed and your credit card charged, without limiting the generality of the above, in the following cases:
- One or more products ordered are not available or quantities are limited.
- The delivery address is outside the covered area.
- Difficulty processing the order because of payment or delivery address information.
- In case of fraud or questionable transaction.
- The customer subject of a dispute with the company for non-payment of a previous order or any other reasons.
If so, LA MAISON CLAYTON SHAGAL will send you an email notifying you of the cancellation or modification of your order.
In the event that your order is cancelled or modified by LA MAISON CLAYTON SHAGAL after the payment has been applied to your credit card, a refund will be issued within 30 days of the order.
There will usually be a mention of the unavailability of a product when ordering. Exceptionally, if a product is temporarily unavailable at the time of order without being listed on the website, you will receive a notification email within 1 to 2 business days (excluding weekends and holidays) upon your order that will notify you of a delay in processing your order until the product is available or a modification in your order. If the order is modified, LA MAISON CLAYTON SHAGAL will issue a refund, within 30 days of the order, for unavailable products removed from your order.
LA MAISON CLAYTON SHAGAL cannot be held liable for damages or damages resulting directly or indirectly from the non-performance of the contract concluded in the event of a stock outage or product unavailability.
If you have any questions about your order status, please contact LA MAISON CLAYTON SHAGAL’s Customer service at 1-877-CLAYTON (252-9866) or by email. It will be our pleasure to assist you.
DELIVERY OF THE ORDER
LA MAISON CLAYTON SHAGAL offers FREE EXPRESS DELIVERY, on all orders of $150.00 or more (excluding taxes) in Canada. For orders of less than $150.00, a delivery fee applies and varies depending on the geographic location of the delivery address.
- Packages are usually shipped within 24/48 hours of processing the order.
- The delivery time varies from 1 to 7 business days depending on the carrier and the destination.
- Orders will be shipped and delivered on business days only (Monday to Friday, excluding statutory holidays).
- Packages shipped do not require signature for delivery.
- For the majority of orders, with the exception of the western provinces of Canada, please note that if you are not present during delivery, your package will be left on your doorstep.
- It is not possible to have orders sent to a PO box.
LA MAISON CLAYTON SHAGAL cannot be held responsible for damages or damage resulting directly or indirectly from any act of god, disruption or total or partial strike of postal and/or transport services and/or communications.
For orders of less than $150.00 (before tax), the following delivery charge apply:
- Quebec: CAD$10.00
- Ontario: CAD$15.00
- All other provinces: CAD$20.00
For the vast majority of orders, please note that if you are absent during delivery, your package will be, where you will have to pick it up later.
Parcel forwarding service
Any order addressed to a parcel forwarding company is made at the client’s own risk, and LA MAISON CLAYTON SHAGAL is not responsible for any loss, damage or theft of parcels. If you choose to use a parcel forwarding company, we will not be responsible for any damage or loss that occurs, and we will not offer replacements or refunds for orders or items that are declared missing or damaged and which, according to our information, have been delivered to a parcel fowarding company.
To verify the status of your order, please see the historical and detail section of my order on the site or the link that has been sent to you by email with the shipping confirmation. For any questions concerning you order tracking information, please contact us at 1-877-CLAYTON (252-9866) or email email@example.com, Monday to Friday, from 8:30 a.m. to 4:30 p.m. (ET). It will be our pleasure to assist you.
Transfer of title
All products remain the full property of LA MAISON CLAYTON SHAGAL until the full and final payment of the order.
The title to the products on your order is transferred to you from LA MAISON CLAYTON SHAGAL when your credit card is debited and your products are shipped. The risk of loss or theft of any item in your order is transferred to you from LA MAISON CLAYTON SHAGAL when your order is delivered to you. This transfer of title has no impact on our return policy.
Upon receipt of your package, please inspect it and ensure that the order that has been confirmed to you is complete. If you notice that a product is missing in your package, you should contact LA MAISON CLAYTON SHAGAL Customer service by email to firstname.lastname@example.org, within SEPT (7) days upon delivery of your package to report the situation.
Please note that we will not accept or make any returns, shipments or credits for requests made after seven (7) days of receiving your package.
See Return Policy
The information provided is intended for our company in order to process your order, provide you with the services you subscribe to, and to send you offers. To allow you to receive offers from our partners by mail, phone, or email we may be required to provide them with this information.
Your data can be used to issue internal statistics to the company.
Transfer to other sites
Hyperlinks can refer clients to sites other than this website. LA MAISON CLAYTON SHAGAL is not liable in the event that the content of these sites violates any applicable legal or regulatory provisions.
As a result, it is prohibited for any other person or company, except for authorized distributors, to sell, purchase or donate our products for resale outside our networks, including on websites or any online ecommerce platform.
Beyond damaging our trademark or the integrity of our products, such actions will incur civil and punitive liability of their perpetrators.
The content, including descriptions or photos of products, is intended for customers of the site claytonshagal.com, any reproduction is not allowed unless otherwise stated by the editor.
This contract is subject to the law of the province of Quebec in Canada. The language of this contract is the French language. In the event of a dispute, the courts of the province of Quebec in Canada will have sole jurisdiction.
Changing terms and conditions
LA MAISON CLAYTON SHAGAL reserves the possibility of adapting or modifying at any time the present terms and conditions for the sale of products, processing or delivery of orders. The new terms and conditions for selling, processing or delivering orders will, if applicable, be made to customers' attention and will be applicable to sales only made after the change.
For any information, question or advice, please contact us, LA MAISON CLAYTON SHAGAL’s Customer service is available, by phone at 1-877-CLAYTON (252-9866) or by email Monday to Friday, from 8:30 a.m. to 4:30 p.m. (ET). Your satisfaction is our priority.